Public Utility Easement & Fiber Installation
All properties have public utility easements. In Herons Glen the bulk of the existing public utility easements are in the front section of each property. The public utility easements contain lines and utility boxes and equipment that provide utility services what include electric (LCEC), water (LCU), sewer (FGUA) and telecommunications (CenturyLink). Each of the companies have access to the public utility easements for service, repair and even replacement of lines. The HOA has no control of their access to each of the property easements.
Centurylink is upgrading their lines to Fiber Optics. To do this they have a contractor IVYSMITH installing the Fiber Optics. This is not isolated to Herons Glen; it is work that is being done throughout Lee County and many other areas.
The installation does not affect the bulk cable/internet contract with Blue Stream who will continue to be the service provider for the community.
The contractor IVY SMITH we understand does restore the areas they have dug up or damaged and they are addressing any questions or issues reported to them by the individual residents. If you have questions about the installation, want to report repair work needed or any concerns please go to installer's website
https://ivysmith.com/contact/customer-service/ https://ivysmith.com/contact/customer-service/ or contact their customer service at Florida- IVY SMITH- Customer Service Number:1-855-269-3982
• Customer Service Email:
CustomerCare@IvySmith.comTheir site refers to ATT, but they are also contracted by CenturyLink/Quantum Fiber-
https://www.quantumfiber.com/fiber-construction.html