Final Hurricane Debris Pickup Tuesday, January 17th
Monday-01-23-2023- @ 17:40
The Lee County FEMA contractor will be in Herons Glen on Tuesday, January 17th to do the final pass to pick up hurricane related debris. This will be one day only and one drive by only. Residents must put out all hurricane related debris by Monday, January 16th to take advantage of the free pickup. FEMA provided the HOA with this pickup date January 17th as a courtesy to help residents get ready for the final pickup.

Please send the HOA Office an email at hoaoffice@heronsglenhoa.org if you have hurricane debris out for pickup. We are mapping locations for pickup to forward to the FEMA contractor on Monday. Do not set anything additional out on Tuesday as it will likely be missed, and you will need to remove at your own expense. The contractor will not be returning to pick-up anything missed or set out after they pass through. Normal amounts of debris that would typically be picked by Wastepro will not be part of the debris pickup. After the final hurricane debris pickup on Tuesday, residents will be responsible to have any remaining debris hauled away as it occurs and not allow it to accumulate.

Hurricane debris must be piled on the sidewalk (not in the street). The debris removal equipment is operated from the truck and does not have a far reach. If the debris is too far up into your yard, they will only reach what they can get with the machine and leave the rest for you to depose of. Clean up after removal is a resident responsibility.

Lee County is receiving the FEMA funding to pay the Debris sub-contractor. This is not paid for by the HOA. The HOA does not haul debris from individual lots. It is the responsibility of the individual lot owner to arrange for their debris removal at their expense. By the HOA filing the right of entry forms on October 3rd with Lee County all residents received the opportunity of getting their debris hauled away for free and will not have to pay through additional assessments to have all the debris on the common areas hauled away. The debris removal by Lee County is a significant cost savings to the residents. This was done by the HOA filing the right of entry form to allow them to come into Herons Glen to do the debris pickup.
Security- Visitor Managment
Monday-01-23-2023- @ 17:37
Visitors need to be registered through the visitor management system Call (239) 360-3515 or 888-994-4117 or register visitors online at visitor management.

The guard gate is experiencing lines of traffic due to residents not calling in or registering their visitors. We have received complaints about the backups. The only way to stop the major backups at the guardhouse is for residents to register their visitors through the systems provided.

On Wednesday, January 11th between 6:00 am and 12:30 pm, 230 visitors came in through the visitor gate. The guard experienced a high volume of visitors arriving this morning with the majority being unregistered. This caused the guard to have to contact each resident to gain authorization for the visitor to gain entry. This resulted long wait times in line to get in.

86 of the 230 visitors had passes previously issued that were scanned and they were let through. Approximately 10 seconds to complete.

36 of the 144 remaining visitors were issued passes for the amenities and did not require a call for authorization but the visitor did have to provide a driver’s license and be manually entered into the system. Approximately 20-30 seconds to complete.

3 of the 144 passes issued were preregistered by residents. The visitor did have to provide a driver’s license, guard confirms in the system and issues a pass. Approximately 10-20 seconds to complete.

105 of the 144 passes required authorization from the resident before a pass could be issued. The guard made 105 phone calls this morning. Guard calls each number the resident has provided to reach someone. If a call is coming in the guard must answer it or wait until the caller finishes leaving a message on the mainline before starting the calls to the resident, they need authorization from. Approximately 40 seconds to 2 minutes to complete if the resident is reached. If not, then the visitor must be turned away. Additional time when visitor gets upset making the line up behind them longer.

Residents need to use one of the following options to register visitors:

Option 1- Online Visitor Management at Dwelling Live: click link-

Visitor Management

If you need registration information, please send an email to hoaoffice@heronsglenhoa.org.

Option 2- Call (239) 360-3515 or 888-994-4117 to register your guest. The message will be directly attached to your address if you are calling from a phone number you have registered in the system. When your guest arrives and provides your address, the guard will be able to access your voicemail approving the visitor. You may also leave any other messages or requests for security at the above telephone numbers. Once you leave a voicemail the guard will be immediately notified of the voicemail.

When calling if your phone number is registered in dwelling live you will hear the address your phone number is registered to.

• If you have more than one address at Herons Glen, then follow the prompts to select the address you are registering a visitor for.
• If you receive a message that your phone number is not registered, please contact the HOA Office at 239-731-0322 or send an email to Lori.hghoa@gmail.com Please include your address and phone number if you send an email or leave a message for the HOA Office.

Leaving a voicemail on the visitor management security system:
Please speak as clearly as possible, provide the name of the person or company, and expected date of arrival, and how long you want the pass to be issued for. Before ending the call PRESS THE # BUTTON then you can end the call.

Do not call or leave a message on the main telephone number that is listed in your directory for the guardhouse. The guard will not receive the message. The main phone line is for the purpose of calling out not receiving messages.