Public Utility Easement & Fiber Installation
All properties have public utility easements. In Herons Glen the bulk of the existing public utility easements are in the front section of each property. The public utility easements contain lines and utility boxes and equipment that provide utility services what include electric (LCEC), water (LCU), sewer (FGUA) and telecommunications (CenturyLink). Each of the companies have access to the public utility easements for service, repair and even replacement of lines. The HOA has no control of their access to each of the property easements and did not invite them to come into the community.
CenturyLink is upgrading their lines to Fiber Optics. To do this they have a contractor IVYSMITH installing the Fiber Optics. This is not isolated to Herons Glen; it is work that is being done throughout Lee County and many other areas.
The installation does not affect the bulk cable/internet contract with Blue Stream who will continue to be the service provider for the community.
The contractor IVY SMITH we understand does restore the areas they have dug up or damaged and they are addressing any questions or issues reported to them by the individual residents.
The work is done in phases beginning with:
Utility marking.
Digging holes in locations the fiber will be inserted.
Boring work & installation of the orange pipes.
Fiber optic cable is run.
An inground vault is installed in for the connecting fiber.
Final restoration work is done after that.
The HOA has communicated regularly with residents both individually and through the HOA News Bulletin about how to report issues on this matter concerning their property. The company IVY Smith has personnel set up to handle the calls, track the complaints, communicate with their site personnel, and facilitate the repairs.
When the work is completed, residents should expect the areas to be restored to its prior condition. Any area that has orange pipes sticking out the ground are obviously not completed.
To report any repair work needed please go to installer’s website: https://ivysmith.com/contact/customer-service/ or call or email them.
Customer service Florida- IVY SMITH- Customer Service Number: 1-855-269-3982
Customer Service Email: CustomerCare@IvySmith.com
CenturyLink/Quantum Fiber https://www.quantumfiber.com/fiber-construction.html
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